Padmasree on Cloud Computing: User Experience and Trust

I’ve been following Padmasree Warrior, Cisco CTO, in her blogging and tweets for the past several months.  She is fantastic in her ability to articulate Cisco’s technology vision and roadmap.  It’s no wonder she’s one of the most followed people on twitter.

In a recent post, Cisco Point of View on Cloud Computing – The Platform , I thought Padmasree’s follow-up comments to her original post captured 2 critical issues surrounding cloud computing:

  1. User Experience; and
  2. Trust

While seemingly coming from opposite ends in the value process, end-user & IT, these two elements of “user experience” and “trust”  in a Cloud Computing strategy, in fact, go hand-in-hand.

Here are excerpts from Padmasree’s comments on her recent  post.  (I also wanted to note that the many comments to the post are excellent and what prompted Padmasree to follow-up. )

Padmasree on Cloud Computing:

At Cisco we believe that the best approach is to have a combination of different types of applications – some that are on-premise and others that are on-demand.  As an industry, we will eventually move beyond this conversation, because ultimately it’s the user experience that really matters. The key is to provide an experience that’s consistent, seamless and transparent to the end user—-such that we are always connected and always able to access the services and functionality we need, regardless of where we are or what device we’re using.  This means that applications will be hosted and delivered through a combination of on-premise and on-demand networks (both Cisco and non-Cisco) that work seamlessly together.

...In many ways, the central issue we are all pointing to is TRUST in the cloud.  My colleague James Urquhart has written extensively on this. In order for enterprises to gain the advantages of cloud computing, we need to establish a trusted approach to the cloud. Because without trust, all the economics of cloud computing become irrelevant and beside the point.

Trust in the cloud really centers on four core concepts:

  1. Security: Traditional issues around data and resource access control, encryption and incident detection
  2. Control: The ability of the enterprise to directly manage how and where data and software is deployed, used and destroyed
  3. Service-Level Management: The definition, contracting and enforcement of service level agreements between a variety of parties
  4. Compliance: Conformance with required regulatory, legal and general industry requirements (such as PCI, HIPAA and Sarbanes-Oxley)

We believe the network can uniquely address these issues. Establishing a trusted approach to private clouds represents a significant area of focus for us and our partner community.

from:  Cisco Point of View on Cloud Computing – The Platform .

To sum it all up, cloud computing success in an enterprise is ultimately about delivering an end-user experience that delivers business applications whenever and wherever the user wants it–on any device he or she is using. To meet that high level of user experience, IT needs to “trust the cloud” related to security, control, SLA management & compliance.


One response to “Padmasree on Cloud Computing: User Experience and Trust

  1. Pingback: Security Is Not an Insurmountable Obstacle to Cloud Computing « Perspectives on Technology & Business

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